Returns & Exchanges

At Tile Club, we want you to be completely satisfied with your purchase. If you have over-ordered or changed your mind, we offer a 90-day return window on all eligible tile products in their original, unopened packaging.

Return Process

• 1.
  Initiate Your Request

  Log into your account or use our returns portal within 90 days of delivery to request a Return Merchandise Authorization (RMA) number.

• 2.
  Pack with Care

  Carefully pack your full, unopened boxes of tile back onto their original pallet or in secure shipping boxes to ensure they arrive at our warehouse without breakage.

• 3.
  Ship Items Back

  Affix your RMA label to the exterior of the shipment and send it via your preferred carrier; we recommend using a service with tracking and insurance for your protection.

• 4.
  Receive Your Refund

  Once our warehouse team inspects and approves the returned goods, we will issue a refund to your original payment method, minus any applicable restocking fees.